Advanced Access

Opening Times:

The Sturry Surgery:
0830 to 1830 Monday
0830 to 2000 Tuesday
0700 to 1830 Wednesday
0830 to 1830 Thursday
0830 to 1830 Friday

The Canterbury Health Centre:
0830 to 2000 Monday
0830 to 1830 Tuesday
0830 to 1830 Wednesday
0830 to 2000 Thursday
0830 to 1830 Friday

*PLEASE NOTE* If you need to ring the surgery, the telephone lines are available from 08.30 – 18.30hrs Monday – Friday.
They are not available in the extended hours periods outside of these times.

If you need to see a member of the Health Care Team please contact Reception at the site you are registered with and you will be offered a consultation time. If you are registered for our online services you can also book your appointments, order repeat prescriptions and view medical records online.

If you have not yet registered you can sign up to the service by printing a registration form HERE or picking one up from the surgery. This will need to be taken to reception at your usual surgery along with some photographic identification such as your passport or drivers licence, and proof of address such as a bank statement or utility bill that is under 3 months old. you will then be sent your login details.

We aim to provide the majority of these consultations on the same day that you call. This may be a face to face consultation in the surgery, or if more appropriate, a telephone consultation. These enable the

Doctors and Nurses to help you with some problems or queries without you having to attend the surgery. The Receptionist will take your name, a contact number and a brief message. The Doctor or Nurse will then call you back.

NB. Please ensure you are available to take the call. We will not be able to return the call if the number given bars anonymous calls.

In order to allow patients to be seen on the same day whenever possible, most appointments to see a doctor can only be made on the day. However, a proportion of the appointments may be booked up to one month in advance. Please ask Reception Staff for availability.

Patient's Responsibilities

If you cannot keep an appointment please let the surgery know as soon as possible, preferably in the morning to enable us to offer the appointment to someone else.

Please arrange a separate appointment for each person who needs to be seen.

Dial 111
Dial 111 Only if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

NHS 111 is available 24 hours a day, 365 days a year.

Calls are free from landlnes and mobile phones for more information visit