Registering with the Practice


How to Register Your Household

We can only register people living within our Practice boundary. Please bring your medical cards to the surgery; if these have been mislaid we will still be able to help you. As no one is automatically registered with a surgery, it is important that both you and all members of your household register at the same time. We recognise the important role of carers in looking after dependant relatives; please make it known if you are caring for someone.

Who Will Be Your Doctor

When you register we will confirm with you which of our surgeries is the most appropriate for you to attend. Your registration will be with the Practice. You may choose to see any of the Doctors at your registered surgery. For continuity of care in ongoing problems, we would encourage you to consult the same Doctor as far as possible.

Your First Appointment

When you register with the Practice you will be asked to complete a health questionnaire (one for each member of your household) and you will also be offered a 'new patient appointment' with a nurse or Health Care Assistant. This appointment is part of your registration, it introduces you to the Practice, it is an excellent opportunity to have a routine health check and will also provide the surgery with some of your medical background; for example, Change of Address, Name or Telephone Number.

If you move within the Practice area or if you change your telephone number would you please inform us as soon as possible. Please also let us know if you change your name.

Changes in Service Provision

Please note that the information provided on this web-site is current at the time of going to print, however, changes to the Service Provision will occur from time to time which will render the booklet to be temporarily out of date. To compensate, it will always be useful to observe the posters and leaflets on display in the Waiting Rooms. If you have a particular enquiry please ask a member of staff to help you.

Confidentiality

All patient information is strictly confidential and is handled in accordance with the Data Protection Act 1998 and the Caldicott Report. Medical information will only be given out to the patient and, if a third party is involved, written or recorded verbal consent must be given by the patient. If you need access to any information you are advised to apply in writing or to make an appointment to discuss this with the clinician.

Consulting with Young People

If you are under 16 years of age and need to consult with a health professional in this Practice we ask you to attend with a parent, your legal guardian or a responsible adult nominated by you or your parent/guardian. However, if you wish to see the Doctor or Nurse on your own this can be arranged. Sometimes, the Doctor or Nurse may ask permission from you and the adult who is with you if he or she may speak to you privately. All consultations are strictly confidential but if you are under 16 years and consult alone you will be asked if your parent/guardian is aware of the consultation. A parent or guardian will not be told of your consultation without your informed consent unless the clinician believes that to not tell a parent, guardian or third party of the consultation would be harmful to you or place you in danger. We are duty bound at all times to act in your best interests and recognise your rights and values in all consultations.

Useful information concerning the rights of young people can be obtained from the British Medical Association, and the Children's Legal Centre

Practice Policy on Violent or Abusive Behaviour

The aim of the Practice is to ensure that staff and patients can work in and use the Practice safely, free from the threat of injury or upset through acts of aggression.

In the unlikely event that the Practice staff are subjected to violent and abusive behaviour, the Practice reserves the right to operate a "zero tolerance" approach to violent and aggressive incidents. All patients indulging in such behaviour will be automatically reviewed and, if appropriate, removed from our Practice List in accordance with guidance from NHS England and the General Medical Council.

Dial 111
Dial 111 Only if:


  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next


NHS 111 is available 24 hours a day, 365 days a year.

Calls are free from landlnes and mobile phones for more information visit www.nhs.uk/111