Using the Service



Who Should I See?

The members of the Practice work as a team. When you book an appointment, you may be asked to explain what the appointment is for to enable us to direct you to the most appropriate member of our team. Here are some guidelines for you to use.

Senior Practice Nurses

Senior Practice Nurses provide care for people with asthma, diabetes, lung problems and heart disease. You can also see them for contraceptive advice and injections and emergency contraception.

Practice Nurses

Practice Nurses provide women and men's health checks, repeat prescriptions for the contraceptive pill, ear care, travel advice and injections and dressings.

Health Care Assistants

Health Care Assistants carry out new patient registrations, blood pressure checks, blood tests, stitch removal, dietary advice and weight checks.

Phlebotomists

Phlebotomists carry out blood tests.

Health Visitors

Health Visitors are concerned with health promotion and the prevention of illness, offering help, advice and support on many things affecting the health of children. You should see a Health Visitor for advice on such things as baby and child care, child health and development, minor ailments, family nutrition, family dynamics, coping with disabilities, welfare benefits and local services and facilities. They also run support groups.

District Nurses

District Nurses work from offices in the surgeries, providing nursing care for patients in their own homes and sometimes in the surgery. In addition to being skilled nurses, they know about the local and national services available and in particular they provide teaching and support for carers. You should contact the District Nurses if you need nursing care or a health check at home if you have recently been discharged from hospital or if you are a carer.

Midwives

Midwives provide antenatal and postnatal care, support and education to those who are pregnant. This includes antenatal clinics, drop-in clinics, parent craft classes and home visits. Please ask at Reception if you need to see a midwife.

Doctors

Doctors are available for consultation at all sites. Increasingly, the management of ongoing stable conditions is shared with the Practice Nurses. Special appointments for telephone consultations are available daily.

Counselling Service

A Counsellor is available at Sturry Surgery and Canterbury Health Centre. Referral is via your Doctor or Senior Practice Nurse.

In-House Clinics

The Practice provides the services of a Consultant Surgeon, Physician/Cardiologist and Gynaecologist through referral by your Doctor.

As a service provider we receive payment from the NHS Canterbury & Coastal Clinical Commissioning Group for all referrals made into this service.

Dial 111
Dial 111 Only if:


  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next


NHS 111 is available 24 hours a day, 365 days a year.

Calls are free from landlnes and mobile phones for more information visit www.nhs.uk/111