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OUR ROOMS
ONLINE CONSULTATION
Use our eConsult online portal to self-check your symptoms and receive medical advice 24/7
THE NHS APP
Check symptoms, books appointments, order repeat prescriptions, view your medical records
RECEPTION ENQUIRIES
Advice on who to see, registration, sick notes, test results, travel form, medical reports.jpg)
SELF-HELP & WELLBEING
Health A- Z, Live Well, blood pressure checker, BMI calculator, stop smoking advice.jpg)
APPOINTMENTS
Book your appointment online 24/7 with our online services
REPEAT PRESCRIPTIONS
Order your repeat prescriptions online 24/7 with our online services
SERVICES WE PROVIDE
Find out more about the services we provide at Sturry Surgery
ADMIN ROOM
Practice policies, sick notes, feedback and complaints, patient registration.jpg)
FEEDBACK
Leave feedback, see our reviews, cqc reports, gp patient survey and friends & Family test
GENERAL INFO
Information which just doesn't go anywhere else
ONLINE FORMS
Forms for you to submit online securely to the practice
PATIENT GROUP
Information on the patient group, who they are, what they do and how to apply
PRACTICE TEAM
Meet the practice team - HOW DO I...?
- NEWS & NEWSLETTERS
- PLANNED CLOSURES
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How to Make and Cancel an Appointment
Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.
Problems booking online appointments?
Use the Patient Access Support Centre before you call us.
Appointments
If you need to see a member of the Health Care Team please contact Reception at the site you are registered with and you will be offered a consultation time. If you are registered for our online services you can also book your appointments, order repeat prescriptions and view medical records online.
If you have not yet registered you can sign up to the service by printing a registration form HERE or picking one up from the surgery. This will need to be taken to reception at your usual surgery along with some photographic identification such as your passport or drivers licence, and proof of address such as a bank statement or utility bill that is under 3 months old. you will then be sent your login details.
We aim to provide the majority of these consultations on the same day that you call. This may be a face to face consultation in the surgery, or if more appropriate, a telephone consultation. These enable the
Doctors and Nurses to help you with some problems or queries without you having to attend the surgery. The Receptionist will take your name, a contact number and a brief message. The Doctor or Nurse will then call you back.
NB. Please ensure you are available to take the call. We will not be able to return the call if the number given bars anonymous calls.
In order to allow patients to be seen on the same day whenever possible, most appointments to see a doctor can only be made on the day. However, a proportion of the appointments may be booked up to one month in advance. Please ask Reception Staff for availability.
Patient's Responsibilities
If you cannot keep an appointment please let the surgery know as soon as possible, preferably in the morning to enable us to offer the appointment to someone else.
Please arrange a separate appointment for each person who needs to be seen.
Cancel An Appointment?
If you are not able to keep your appointment please call 01227 710372 (Sturry) or 01227 452444 (Canterbury) and cancel as soon as possible: someone else may need to see the doctor urgently.
