Appointments

How To Book An Appointment

If you need to see a member of the Health Care Team please contact Reception at the site you are registered with and you will be offered a consultation time. If you are registered for our online services you can also book your appointments, order repeat prescriptions and view medical records online.

If you have not yet registered you can sign up to the service online or pick up a form from the surgery.

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Check your condition first

Many conditions can be dealt with without the need to see your GP.

Condition Checker

Many conditions can be dealt with without the need to see your GP.

You can try a local pharmacy for advice about a range of conditions and we also have lots of self help information. Please try this advice before contacting the Practice.

 

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Pharmacy & Self-Care

Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.

Pharmacy Logo

Pharmacy & Self-Care

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local Pharmacy

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Pre-Bookable Appointments (Face-to-Face or Telephone)

We offer pre-bookable appointments for non-urgent or routine matters. These appointments are released at 8:00 am, Tuesday to Friday, and can be booked up to two weeks in advance.

For example:

  • If you call at 8:00 am on a Wednesday, you may be offered an appointment on a Wednesday two weeks later.
  • This system helps reduce missed appointments and ensures patients are seen within a reasonable timeframe.

Request an appointment online

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On-the-Day Appointments

Patients can book same-day appointments to see a GP by calling their usual surgery at 8:00 am, Monday to Friday. These appointments are for urgent issues only, such as:

  • Chest infections
  • Unusual new lumps
  • Palpitations
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Life Threatening - Go to A&E

If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening

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Urgent Appointments and Triage Process

Our Care Navigator team follows a triage protocol developed by our clinical team to ensure patients are directed to the most appropriate service for their needs. This process is always overse

When our appointment capacity for the day has been reached, patients requiring urgent care may be directed to alternative services such as the Urgent Treatment Centre (UTC), A&E, NHS 111, or a local pharmacy. This is not about turning patients away — it is about ensuring everyone receives safe, timely, and appropriate care, while also protecting the wellbeing and workload of our clinical team.

If you present with a problem that we believe can only be safely and appropriately managed by a GP, our Care Navigator will discuss your case with the duty doctor. If necessary, you will be added to their list for same-day review.

We understand how frustrating it can be when appointments are unavailable, and we truly appreciate your patience. Our team works hard every day to balance rising demand with the need to provide safe, high-quality care for all our patients.

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Test Result Appointments

Once your test results have been reviewed by a GP, you will only need an appointment if the GP feels it is necessary.

Learn more about test results

Patients' Responsibilities

If you cannot keep an appointment please let the surgery know as soon as possible, preferably in the morning to enable us to offer the appointment to someone else.

Please arrange a separate appointment for each person who needs to be seen.