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Canterbury Health Centre & Sturry Surgery
Medical Record Requests Policy
Please be aware that all medical record requests can take up to 28 days and your request will be uploaded onto IGPR.
IGPR are a service which our surgery uses for medical record requests, in which they go through your medical records and redact any third party information that might be there. After they have completed this, they will send your records through to you via the email address you have provided.
Alternatively, you can request to collect a paper copy of your medical records from the surgery, if you do not wish to be sent this electronically.
IGPR respects the privacy of all individuals and is committed to protecting their personal data.
We use a processor, iGPR Technologies Limited (“iGPR”), to assist us with responding to report requests relating to your patient data, such as subject access requests that you submit to us (or
that someone acting on your behalf submits to us) and report requests that insurers submit to us under the Access to Medical Records Act 1988 in relation to a life insurance policy that you hold or that you are applying for.
iGPR manages the reporting process for us by reviewing and responding to requests in accordance with our instructions and all applicable laws, including UK data protection laws.
The instructions we issue to iGPR include general instructions on responding to requests and specific instructions on issues that will require further consultation with the GP responsible for your care.