You and Your General Practice (YYGP)

A New National Commitment to Supporting Patients and Practices

As part of the 2025/26 GP contract, NHS England has introduced You and Your General Practice (YYGP) – a national initiative designed to strengthen the relationship between GP practices and patients.

What is YYGP?

You and Your General Practice sets out what patients can expect from GP practices, and what practices expect from patients. It’s about working together to improve care, communication, and mutual respect.

What You Can Expect from Us:

Clear communication about your care
Access to a range of healthcare professionals
A safe and inclusive environment
The opportunity to give feedback or raise concerns

What We Ask from You:

Please attend appointments on time, or cancel if you no longer need them
Be prepared for your appointment (bring necessary information or medication)
Let us know if you need support or adjustments (e.g. translation, accessibility)
Treat our team with courtesy and respect

Sharing Your Feedback or Concerns

We want to hear from you. Your feedback helps us learn, improve, and deliver better care.

You can:

Speak to our Practice Manager or any team member
Leave feedback through our online form or at reception
Contact our Integrated Care Board (ICB) or Healthwatch

If your concern needs to be managed as a formal complaint, we will inform you and guide you through our complaints process.

All feedback is documented, including:

The date and method we received it
A short description of the issue
The outcome or any actions taken
Any improvements made as a result

We may also discuss feedback and themes with our Patient Participation Group (PPG) and local NHS teams to help shape services in the future.

Read the Full YYGP Guide

You and Your General Practice – NHS England

Additional Resources

This guidance is published under NHS England publication reference: PRN01907 All GP practices must publish a link to this page by 1 October 2025.

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